Privacy Policy

1. Introduction

This page is maintained by Ideal Rent a Car to explain how we handle information collected through this website and our booking channels. By using our website or contacting us for a rental, you agree to the practices described here.

2. Information We Collect

We collect only the information needed to respond to enquiries and arrange a rental:

• Contact details such as your name, phone number, WhatsApp number and email address.
• Booking details such as pickup and drop-off location, rental dates, vehicle preference and passenger count.
• Verification documents you choose to share for self-drive rentals, such as CNIC, passport or driving licence details.
• Technical information such as browser type, device type and pages visited, collected through standard website analytics.

3. How We Use Your Information

Information you provide is used to:

• Check vehicle availability and confirm your booking.
• Verify eligibility for self-drive rentals where required.
• Communicate about your rental, changes, extensions or support requests.
• Issue invoices, receipts and rental agreements.
• Improve our website, services and customer support.

4. Booking Information

Booking and verification records are retained for as long as needed to complete the rental, meet accounting obligations and resolve any disputes relating to the vehicle or payment. Documents shared for verification are used solely for that purpose and are not sold or rented to third parties.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic and understand how visitors use our pages. Third-party widgets embedded on the site, such as review widgets, may set their own cookies. You can disable or delete cookies in your browser settings; some parts of the site may then work differently.

6. Sharing of Information

We do not sell your personal information. Information may be shared only with team members and drivers involved in delivering your rental, with service providers that support our website or payments, or where disclosure is required by law or by a lawful request from a competent authority.

7. Data Security

We apply reasonable administrative and technical measures to protect the information we hold against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

You may request access to the information we hold about you, ask us to correct inaccurate details, or ask us to delete information that we are not required to retain. You may also ask to stop receiving promotional messages at any time.

9. Third-Party Links

Our website may link to external sites such as WhatsApp, mapping services or social media platforms. Those platforms operate under their own privacy policies and we are not responsible for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.

11. Contact Us

For any questions about this Privacy Policy or your information, contact Ideal Rent a Car at cs@idealrentacar.pk or +92 311 1121011.

Karachi: Block-5A, Shop 01, Main Abul Hasan Isphani Road, Gulshan-e-Iqbal, Karachi, 75300.

Islamabad: Office # 13-A Basement, Plot No. 20-D Sharjah Center, G-10 Markaz, Islamabad.